Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The team at New Casinos is happy to hear from you. Use the details below and we'll get back to you as quickly as we can.
Reach Us by Email
Email is the best way to get a considered response. Send your message to [email protected] and we aim to reply within 48 hours on business days. If your query is complex — for example, a detailed question about a casino's bonus terms or a request for a review update — it may take a little longer, but we will respond.
What We Can Help With
- Review accuracy: If you believe information in one of our casino or pokies write-ups is out of date or incorrect, let us know and we'll investigate.
- Reader feedback: Personal experiences with any of the casinos we cover are genuinely useful to us. They help keep our editorial assessments grounded in real player outcomes.
- Site suggestions: If there's a topic, game category or payment method you'd like us to cover in more depth, we're interested to hear it.
- Editorial and partnership enquiries: For anything commercial or editorial in nature, please include a clear description of your enquiry in the subject line.
- Responsible gambling concerns: If you or someone you know needs support, please visit our responsible gambling page for guidance and links to Australian support services. We don't provide crisis support directly, but those resources do.
About Our Reviews
New Casinos researches and verifies information about offshore casino operators available to Australian players. Our editorial team does not accept payment for rankings — commercial relationships may exist, but they do not determine which casino sits at which position. If you have a specific concern about how a casino was assessed, email us with as much detail as you can and we'll review it.
For more on how we approach our work, see our About Us page. Our Terms and Conditions cover what this site is and is not responsible for.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| General question or feedback | Within 48 hours |
| Review correction or update request | 2–4 business days |
| Editorial or partnership enquiry | 3–5 business days |
A Note on Player Disputes
We are an independent comparison and review site, not a casino operator. We cannot access your account, process refunds, overturn withdrawal decisions or mediate disputes directly with a casino on your behalf. If you're having a problem with a specific operator, the most effective steps are to contact that casino's support team directly and, if that doesn't resolve things, to raise the matter with the licensing authority in the jurisdiction where that casino holds its licence. Our reviews note the licensing jurisdiction for each operator, which can help you identify the right point of escalation.
Eligibility and Age
All content on New Casinos is intended for adults aged 18 and over. The casinos reviewed on this site are offshore operators available to Australian players. If you're contacting us about access to casino content and you are under 18, we cannot assist and would encourage you to speak with a trusted adult or contact a relevant support service.
We read every message we receive. While we can't always reply to every piece of feedback individually, all submissions are reviewed by the editorial team and used to improve the accuracy and usefulness of the site. Thank you for taking the time to get in touch.